What Care Thread text messages are
Care Thread text messages are sent by Unite Genomics, Inc. (“Unite,” “we,” “us”). Care Thread is a care-coordination service. When your physician’s office refers you for specialty treatment, Care Thread sends you a text message with a link where you can see the referral and choose what to share with the care team you’ve been referred to.
How you agree to receive them
You agree to receive Care Thread text messages through your physician’s office. When your referring physician’s office creates your referral in Care Thread, it must confirm, by checking a required box, that you agreed to receive text messages from Care Thread about that referral. If the office does not confirm this, we do not text you.
- Referrals that reach Care Thread by fax never trigger a text message.
- We never buy or rent phone numbers.
- We do not text anyone who has not agreed, through their physician’s office, to receive Care Thread text messages.
What we send
- A referral invitation — a link to see your referral and choose what to share.
- Reminders — occasional reminders while your referral is waiting for you, up to 3 per referral.
- A notice when a care team is waiting on you — for example, when they have a message or need something from you to move your referral forward.
Our text messages never include health information, diagnoses, or treatment details. They contain only a link, and you must sign in to see anything about your referral.
Sample messages
Care Thread by Unite Your Health: Dr. Alvarez's office has referred you for care. See the details and choose what to share: https://app.unitemyhealth.app/care/a/… Reply HELP for help, STOP to opt out.
Care Thread by Unite Your Health: You have a message waiting about your referral: https://app.unitemyhealth.app/care/a/… Reply STOP to opt out.
How often
Message frequency varies by referral. Most referrals involve 1–5 messages. Message and data rates may apply.
How to stop or get help
- To stop: reply STOP to any message at any time. We also accept STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT. You will receive one message confirming that you have been unsubscribed, and no further messages after that.
- For help: reply HELP to any message, or email support@uniteyourhealth.com.
Carriers are not liable for delayed or undelivered messages.
Your privacy
Mobile phone numbers and text-messaging opt-in data and consent are never shared, sold or rented to third parties or affiliates for marketing or promotional purposes.
For more about how we handle your information, see our Privacy Policy (including its Text Messaging (SMS) section) and our Terms of Use.
Contact us
Unite Genomics, Inc.
3 East Third Avenue, Suite 200 - #105
San Mateo, CA 94401
Email: support@uniteyourhealth.com